Order Fulfillment & Delivery

I am unable to download my products.

Please send me an email ASAP with the subject line 'Not Able To Download TMB' along with your name and order number HERE so that we can figure this out!

The links in my email do not work.

Please send me an email ASAP with the subject line, 'Links Not Working TMB' along with your name and order number HERE so that I can get that fixed right away!

I didn't receive an email with my order.

First please check your spam folder. If you are not able to find the order confirmation email or an email with your links to download your items, please send me an email ASAP with the subject line 'Didn't Receive an Email For My Order TMB' along with your name and what you ordered HERE so that we can figure out what is going on.

Do I have to repurchase a journal in order to complete it again?

No you do not! Purchase it once and keep it for life! In order to complete a digital journal again, all you have to do is save a new copy and rewrite over your old text.

How many times can I download the items I ordered?

You can only download your items 1 time so be sure to save them to your desktop once you finish downloading them.

If you have any issues downloading your items, please send me an email ASAP with the subject line 'Unable To Download My Items' by clicking HERE.

How long does it take for me to receive my order?

Within a matter of seconds you should receive the following emails:

  • A thank you email
  • An order confirmation email
  • An email with links to download your items

Are there any shipping fees?

There are no shipping fees since you are receiving your order via email!

Payment Methods

What payment method do you accept?

We accept all major credit cards and PayPal.

Returns & Exchanges

What is your return and exchange policy?

All digital products are immediately sent to your email once your order is placed. Because of this, we do not accept returns, exchanges, or cancellations for any reason.

Question not answered? Submit your question by contacting me HERE!

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